User walkthrough.png

Emirates voice app, Nuance

Brief: to provide Emirates staff with a simple way of booking and changing their own flight details by using a voice-enabled mobile app.

Response: Held a requirements gathering workshop at Emirates HQ in Dubai, and used the information to develop a proof of concept.

Flow diagram

Flow diagram

Detailed dialogue for the 'book a flight' task

Detailed dialogue for the 'book a flight' task

User journey

User journey

Utterance examples

Utterance examples

Utterance examples

Utterance examples